Privacy Policy

Last updated: 2 August 2026

This policy explains what personal information DankProxies.com ("DankProxies", "we", "us") collects, why we collect it, and what rights you have. It applies to our website and to the customer dashboard and API.

1. Information we collect

• Account information — name, email address, business name, website, and the use-case description you provide at signup.
• Verification information — where we need to verify a business before activation, the details you supply for that purpose.
• Billing information — billing address and a record of your transactions. We do not collect or store full payment card numbers. Card details are handled directly by Stripe, our payment processor.
• Service usage data — bandwidth consumed, timestamps, plan state, IP addresses you add to whitelists, and API request metadata. We use this to meter your plan, enforce quotas, bill accurately, and investigate abuse.
• Technical data — IP address, browser type and log data from your visits to our website and dashboard, used for security and troubleshooting.

2. What we do not collect

We do not inspect, log, or retain the content of the traffic you send through the proxy network. Your requests are routed by our upstream suppliers directly between your systems and your destinations; they do not pass through our application servers. We meter the volume of bandwidth used, not what it contained.

3. Connected mailbox and Google user data

Order Intelligence is an optional feature for eligible customers. If you connect Gmail, Outlook, or another mailbox, we request read-only access so we can identify retailer order, shipping, cancellation, return, and refund messages. We do not request permission to send, edit, or delete email.

• Data accessed — your connected email address and the headers and content of messages likely to contain retail order or shipment information.
• How it is used — solely to provide the customer-facing Orders, Tracking, Analytics, and Alerts features you choose to use.
• What is stored — derived order facts such as retailer, order number, buying-account and master-inbox email addresses, product details, totals, status, delivery address, carrier, tracking number, timestamps, provider message identifiers, and one-way deduplication hashes.
• What is not stored — raw message bodies, full email headers, unrelated personal email, normal mailbox passwords, or payment card data. Message content is discarded after processing.
• Security and access — OAuth access and refresh tokens are encrypted at rest. Access is limited to the automated processing needed to provide the feature and to authorized personnel when required for security, legal compliance, or support you request.
• Sharing and restricted uses — we do not sell Google user data, use it for advertising, creditworthiness, or training general AI models, or transfer it to third parties except infrastructure providers acting on our instructions as necessary to operate the feature, or when legally required.
• Retention and control — disconnecting a mailbox wipes its stored credentials and stops future access. Derived order and shipment records remain under the account-retention rules below so your order history continues to work; you may request their deletion by emailing support. You can also revoke access from your Google or Microsoft account settings at any time.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

4. Why we use it

• To provide, meter and support the service you have purchased.
• To process payments and issue invoices.
• To send service messages — balance alerts, receipts, security notices and material changes to our terms. You can turn balance alerts off at any time in your settings or via the unsubscribe link in any alert email.
• To verify accounts and prevent, detect and investigate abuse or fraud.
• To meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

5. Who we share it with

• Stripe — payment processing and billing.
• Upstream proxy network suppliers — we create an account with our supplier on your behalf, identified by an opaque reference. We do not pass them your name or email address.
• Infrastructure providers — our hosting and email providers, acting on our instructions.
• Law enforcement or regulators — where we are legally required to, or where necessary to investigate abuse of our network.

6. How long we keep it

We keep account and billing records for as long as your account is open and afterwards for as long as required for tax, accounting and legal purposes (generally seven years). Usage and audit records are retained for up to two years to support billing disputes and abuse investigations. Technical logs are retained for a shorter period, typically 90 days.

7. Security

We encrypt data in transit using TLS. Upstream proxy credentials are encrypted at rest. Access to production systems is restricted and authenticated with keys rather than passwords. No system is perfectly secure, but we take reasonable and appropriate measures to protect your information, and we will notify affected customers promptly if a breach affects their data.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of California, the EEA and the UK have specific statutory rights in this area. To exercise any of these, email support@dankproxies.com from your account address and we will respond within the period required by applicable law.

Note that some information must be retained even after account closure where we have a legal obligation to keep it, such as transaction records.

9. Cookies

Our dashboard uses a single essential cookie to keep you signed in. It is required for the service to work and is not used for advertising or tracking. We do not use third-party advertising or analytics cookies on this website.

10. International transfers

We are based in the United States and our systems are operated there. If you access the service from outside the US, your information will be transferred to and processed in the US.

11. Children

The service is for business use and is not directed to anyone under 18. We do not knowingly collect information from children.

12. Changes

We may update this policy. Material changes will be notified by email or in the dashboard before they take effect, and the date at the top of this page will be updated.

13. Contact

Privacy questions and requests: support@dankproxies.com